If you’re on the verge of scaling to a point where your business needs additional support, or you need help with incoming calls during off-hours, a remote receptionist can be a great solution. A remote receptionist can cost you around $35,000 a year, plus benefits (or even less if you go with a service that offers per-minute rates and monthly subscriptions).
When callers call your business number, instead of being connected to voicemail or an answering machine, they are answered by a professional who is located remotely and acts as the face of your company. This is a key differentiator that can leave a lasting impression on your customers.
Regardless of the nature of your call, a virtual receptionist will greet your caller with a personalized greeting that aligns with your brand and business and can do everything from routing calls to other team members or your mobile app, scheduling appointments, recording messages, and more. In addition to offering an upscale customer experience, virtual receptionist services provide many business benefits, including saving you time and money by streamlining inbound communication.
As a business owner, you’re busy meeting with suppliers and marketing professionals to bring in new clients and focusing on sourcing supplies and other administrative tasks. This is why it’s important to have an effective customer service strategy in place. When you’re unable to answer the phone, clients and prospective buyers are more likely to hang up or seek out competition. remote receptionist